FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?

Choose product → upload details → place order or WhatsApp.

2. Delivery time?

• Customized: 5–8 days
• Non-customized: faster

3. COD available?

Yes, ₹99 extra.

4. Return customized product?

No, unless damaged/wrong.

5. Damaged product?

Share unboxing video within 24 hours.

6. Cancel order?

Not allowed after processing.

7. Refund policy?

Mostly replacements only.

8. Contact support?

Email or WhatsApp.

9. Design preview?

Available on request.

10. Why choose Eternal?

💛 Premium quality
🚚 Fast delivery
🎁 Personalized gifts
⭐ Trusted brand